Payments and returns policy

**ProSteel Designs Ltd**

**Payments:**

1. Accepted Payment Methods:
- Credit/Debit Cards (Visa, MasterCard, google pay)
- Bank Transfers

2. Payment Timing:
- Full payment is required at the time of purchase. Orders will not be processed until payment is received in full.

3. Currency:
- All prices are listed in GBP (£) and payments must be made in this currency.

4. Order Confirmation:
- You will receive an order confirmation email once your payment has been successfully processed.

**Returns:**

1. Eligibility:
- You have the right to return any product within 14 days of receipt, provided it is in its original condition and packaging.

2. Process:
- Contact our customer service team at mark@prosteeldesigns.com or call 01189 844105 within 14 days of receiving your order to initiate a return.
- We will provide you with a return authorization and instructions on how to return your item.

3. Condition:
- Returned items must be unused, undamaged, and in their original packaging. We reserve the right to refuse returns that do not meet these conditions.

4. Refunds:
- Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to the original payment method.

5. Return Shipping:
- The customer is responsible for the cost of return shipping unless the item was received damaged or faulty.

6. Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the desired item.

**Damaged or Faulty Items:**

1. Reporting:
- If you receive a damaged or faulty item, please contact our customer service team within 7 days of receipt at mark@prosteeldesigns.com or call 01189 844105.

2. Resolution:
- We will arrange for a replacement or refund as quickly as possible and cover the cost of return shipping for damaged or faulty items.

**Contact Information:**

If you have any questions or need further assistance, please contact us at:
- Email: mark@prosteeldesigns.com
- Phone: 01189 844105
- Address: 2 Airey Houses, Bridle Road, Whitchurch Hill, Reading, Oxfordshire, RG8 7PS

Thank you for choosing ProSteel Designs Ltd. We value your business and strive to ensure your satisfaction with our products and services.