Terms and Conditions

**ProSteel Designs Ltd**

**1. Introduction**

Welcome to ProSteel Designs Ltd. These terms and conditions govern your use of our website and services. By accessing and using our website, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website.

**2. Company Information**

- Company Name: ProSteel Designs Ltd
- Email: mark@prosteeldesigns.com
- Phone: 01189 844105
- Address: 2 Airey Houses, Bridle Road, Whitchurch Hill, Reading, Oxfordshire, RG8 7PS

**3. Products and Services**

ProSteel Designs Ltd specializes in fabricating a range of metal products including towing poles, gates, railings, Juliet balconies, and metal furniture repairs. All products are made using the finest mild steel.

**4. Ordering**

- Order Process: Orders can be placed through our website or by contacting us via email or phone.
- Order Confirmation: You will receive an order confirmation email upon placing an order.
- Payment: Full payment is required at the time of purchase. We accept major credit/debit cards, PayPal, and bank transfers.

**5. Pricing and Availability**

- Prices: All prices are listed in GBP (£) and include VAT unless otherwise stated.
- Availability: We strive to ensure that all products listed on our website are in stock and available for dispatch. If a product is not available, we will notify you and provide an estimated delivery date or offer a refund.

**6. Shipping and Delivery**

- Shipping Costs: Shipping costs are calculated at checkout based on the delivery address and product weight.
- Delivery Times: We aim to dispatch orders within 5-7 business days. Delivery times may vary depending on your location and the carrier used.

**7. Returns and Refunds**

- Eligibility: You have the right to return any product within 14 days of receipt, provided it is in its original condition and packaging.
- Process: Contact us at mark@prosteeldesigns.com or call 01189 844105 to initiate a return. We will provide return instructions.
- Refunds: Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.
- Return Shipping: Customers are responsible for return shipping costs unless the item is damaged or faulty.

**8. Damaged or Faulty Items**

- Reporting: If you receive a damaged or faulty item, contact us within 7 days of receipt at mark@prosteeldesigns.com or call 01189 844105.
- Resolution: We will arrange for a replacement or refund and cover return shipping costs for damaged or faulty items.

**9. Warranty**

All our products come with a 12-month warranty against manufacturing defects. This warranty does not cover damage caused by misuse, neglect, or normal wear and tear.

**10. Privacy Policy**

We are committed to protecting your privacy. Our privacy policy, available on our website, outlines how we collect, use, and protect your personal information.

**11. Liability**

ProSteel Designs Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the products.

**12. Governing Law**

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

**13. Contact Information**

If you have any questions or concerns about these terms and conditions, please contact us at:
- Email: mark@prosteeldesigns.com
- Phone: 01189 844105
- Address: 2 Airey Houses, Bridle Road, Whitchurch Hill, Reading, Oxfordshire, RG8 7PS

Thank you for choosing ProSteel Designs Ltd. We appreciate your business and look forward to serving you.